Privacy Policy
Introduction
We are committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data, including aspects of telehealth consultations. By using our services, you agree to the terms of this policy.
Information We Collect
We may collect the following types of personal information:
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Contact Details: Name, address, email, and phone number.
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Health Information: Medical history, current health conditions, and any other relevant information provided during consultations.
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Technical Data: Information related to your use of our telehealth platform, such as IP addresses and device information.
How We Use Your Information
We use your personal information for the following purposes:
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To provide healthcare services, including telehealth consultations.
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To maintain accurate medical records.
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To communicate with you about appointments, follow-ups, and treatment plans.
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To improve our services and ensure a high standard of care.
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To comply with legal and regulatory obligations.
Privacy and Security
We are committed to protecting your personal information through:
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Confidentiality: All telehealth consultations are conducted in a private and secure environment.
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Encryption: We use encrypted software and up-to-date cybersecurity measures to safeguard your data.
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Access Control: Access to your personal information is restricted to authorised personnel only.
In the unlikely event of a data breach, we will notify affected individuals and the relevant regulatory authorities as required by Australian law.
Telehealth-Specific Practices
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Secure Video Calls: Telehealth consultations are conducted via encrypted video platforms to protect your information.
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Technical Support: If you experience technical issues, please contact us immediately to ensure the security of your session.
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Referrals: If further in-person care is required, we may refer you to another healthcare professional. This will be done with your consent and in compliance with privacy laws.
Your Rights
Under Australian privacy laws, you have the following rights:
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Access: You can request access to your personal information at any time.
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Correction: You can request corrections to any inaccuracies in your data.
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Withdrawal of Consent: You may withdraw your consent for the use of your information, subject to legal or contractual restrictions.
To exercise these rights, please contact us using the details below.
Data Storage and Retention
Your personal information is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Disclosure
We do not share your personal information with third parties, except:
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When required by law or regulatory authorities.
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When necessary to provide healthcare services, such as referrals to other practitioners (with your consent).
Cookies and Website Usage
Our website may use cookies to enhance your browsing experience. Cookies collect non-personal information such as your device type and browsing behaviour. You can disable cookies in your browser settings if desired.
Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of these changes.
Contact Information
For any questions, concerns, or requests related to your privacy, please contact us:
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Phone: 0403487556
We are committed to addressing your enquiries promptly and transparently.
Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes arising from or related to this policy shall be subject to the jurisdiction of Australian courts.